Terms and Conditions

OVERVIEW

Welcome to Muse Music Studio.

Sayuri Muse, LLC (“Muse,” “we,” “us,” “our”) provides its services through its website located at musemusicstudio.com (the “Site”). We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these terms were last revised. Any such changes will become effective no earlier than fourteen (14) days after they are posted, except that changes addressing new functions of the Services or changes made for legal reasons will be effective immediately. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Terms of Service.

The Services consist of an online marketplace through which we may offer Lessons for sale to Individuals and Parents, and Parents may purchase such Lessons for the benefit of their children.

Your Registration Obligations

If you choose to purchase Lessons using our Service, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the Service’s registration form. Registration data and certain other information about you will be used for billing and Lessons purposes only. You must be of legal age to form a binding contract to register for the Service (in many jurisdictions, this age is 18). If you are not yet of legal age to form a binding contract, then you must get your Parent to read these Terms and Conditions and agree to them for you before you use the Service. If you are a Parent and you provide your consent to your child’s use of the Service, then you agree to be bound by these Terms of Service with respect to your child’s use of the Service.

Learner Safety

All teachers at Muse are required to report any suspected case of child abuse or neglect they become aware of during the lesson. Consistent with the Federal Child Abuse Prevention and Treatment Act (CAPTA) (42 U.S.C.A. § 5106g), we defines “abuse or neglect” as: “any recent act or failure to act on the part of a parent or caretaker, which results in death, serious physical or emotional harm, sexual abuse or exploitation”; or “an act or failure to act which presents an imminent risk of serious harm.” We may also be required to report suspected abuse or neglect to local authorities, and Muse expects all teachers to comply with their individual reporting responsibilities. Muse itself may report instances of suspected abuse or neglect as it deems appropriate.

User Conduct

You are solely responsible for all video, images, information, data, text, software, music, sound, photographs, graphics, messages or other materials (“content”) that you upload, post, publish or display (hereinafter, “upload”) or email or otherwise use via the Service. The following are examples of the kind of content and/or use that is illegal or prohibited by Muse. Muse reserves the right to remove any student who violates the user conduct during a lesson. You agree to not use the Service to:

• share any content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; (v) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation; (vi) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful racially, ethnically or otherwise objectionable; or (vii) in the sole judgment of Muse, is objectionable or which restricts or inhibits any other person from using or enjoying the Service, or which may expose Muse or its users to any harm or liability of any type;
• solicit personal information from anyone in the Lesson;
• impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person;
• advertise or offer to sell or buy any goods or services for any business purpose that is not specifically authorized; or
• promote any criminal activity or enterprise or provide instructional information about illegal activities.

Community Standards

When you join the Muse community, you agree to follow our policies, including our community standards. Those expectations include thoughtful and professional communications with our community (teachers, parents, children), modeling appropriate behavior for our learners, and acting professionally. In addition, you agree to use social media, blogs, and other online forums, in an appropriate manner. Inappropriate behavior in any Muse-affiliated online forum includes, but is not limited to: behavior intended to provoke, bully, demean, or cause harm to others, or to create conflict; or any other posts or content that Muse, in its discretion, believes to be unconducive to a respectful and welcoming community for all. Inappropriate behavior in any online forum includes, but is not limited to: posting online or speaking to the media on Muse’s behalf without prior written authorization from Muse; posts that Muse, in its discretion, finds to be offensive or inappropriate based on race, sex, age, gender, sexual orientation, gender identity or expression, national origin, disability or medical condition, veteran status, or any other legally protected characteristic; derogatory, disparaging, or disrespectful comments about learners, teachers, parents, or Muse teachers, even if the target is not identified by name; sharing any private material, communication, or information regarding parents of learners, including but not limited to students’ or parents’ names, photos, conversations, emails, student academic or performance information, screenshots of student work, or any other personal identifying information; posts that may be harmful to Muse’s ongoing business operations; sharing content that contains or promotes hate speech, threats of violence, or the endangerment of children; and any other violation of Muse’s community standards.

Age Restriction

To ensure the success of our lessons for every student, those who violate the age restriction, as indicated on the product page, will be removed from the lesson. We won’t be able to issue a refund in this situation. You will have access to the Recording.

Copyright

Muse respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you should notify Muse of your infringement claim.

Virtual Lesson REAdiness

For virtual lessons to be successful, we request that you have access to reliable internet connection, have a charged device (or have a way to plug in device quickly), have a working camera/microphone on your chosen device, and have your musical instrument with you if required for your lesson. An instruction to setup your device and instrument will be shared via email prior to your lesson. In the event that you are not ready to join the virtual lesson on-time, you’ll have to catch up when you are ready or view the Recording after the lesson. We won’t be able to issue a refund in these situation.

Lesson Recordings

Lessons that take place through Muse’s video chat platform are automatically recorded by Muse (“Recordings”). We value student and Teacher privacy, and our use of Recordings is extremely limited. Specifically, Recordings are made available only to the Teacher providing the Lesson in question, in order to allow them to (1) provide a viewable copy to students who missed the Lesson, or who wish to review the Lesson, for their personal educational purposes; and (2) review the Recording personally in order to improve their Lessons. In addition, Muse may use Recordings to provide feedback to Teachers, to improve our Services, for customer support, and for compliance purposes. We will not use Recordings containing images of you (or your children) for promotional or any other purposes without your express written consent. Recordings will be available to students for at least 3 months after the lesson. By using the services, you consent to you and/or your child appearing in Recordings for the limited purposes set forth above.

Cancellation

You agree that Muse, in its sole discretion, may cancel any of the Lessons at any time. Notice will be sent to the email address used during registration and the Lesson fees will be fully refunded within 14 days of cancellation.

Refund

You can get a full refund if you withdraw within 24 hours of registration. If you withdraw at least a week before the lesson start date, you can get 50% of the fee refunded. No refund otherwise.

Need help?

Contact us at sayuri@musemusicstudio.com for questions related to our terms and conditions.